Each piece of gear in need of repair, whether completed by You Broke It, LLC or others, may incur a diagnostic fee of $75.00, applied to the item’s repair (s). A 30-day warranty covers all parts and labor. All repairs are made on a cash-on-delivery basis. Not liable in the event of a fire or theft. Items that are not picked up within 30 days of completion notification become the sole property of Monkey Wrench Production Repair and may be sold to cover repair costs.
Electronic repairs are difficult to predict. Your device may be beyond repair or permanently damaged and rendered useless during the repair process. Circuit board/ PCB components deteriorate over time and can fail unexpectedly, particularly in liquid damage devices where components and parts can short circuit, oxidize, corrode, and rust.
Prying the screen off of devices with glued-on screens, such as iPads, allows access to internal components. During the prying process, screens are incredibly delicate and can crack or break. Although we have a lot of experience and the risk of the screen breaking is low, glass can break, and there are risks.
Apple devices’ touch id/face id may fail during repair and become unusable. This isn’t common, but it can happen depending on the device’s state.
On older devices, like as 2011 Macbooks/iMacs, the integrated GPU on laptops and AIO computers can fail without warning. Any year, make, and model HP, Dell, Toshiba, and other devices with known GPU problems.
While we try to be as detailed as possible in our estimates, we cannot guarantee that they are all-inclusive and final. It’s often difficult, if not impossible, to pinpoint every issue with a device until some work is done. During the course of servicing your device, our estimates may evolve or change. If our technicians find that the estimate needs to be updated, we will notify you as soon as possible before proceeding. Before we proceed with any work, you must approve all changes. Though we may/ will advise you that the original service has become unnecessary or unlikely to resolve the issue, our initial estimate will always be valid within the scope of the services it was initially attached to.
Limited Shop Warranty
All repairs come with a 60-day warranty. If an issue from the original work order recurs within 60 days, we will repeat the service at no additional cost. All parts used to service your device comes with a 60-day warranty from the date of service. The guarantee does not cover issues that arise during the guarantee period unrelated to the services provided or the original issue or symptom diagnosed and corrected.
- We make no explicit or implicit warranties or guarantees about any of the following:
- Any service that uses parts that were not purchased from You Broke It, LLC
- Any software problems, such as virus removal and operating system setup
- Within the 60-day guarantee period, new symptoms/issues are not directly related to the original service.
- The You Broke It, LLC guarantee is void if new hardware is installed or existing hardware is modified during the 60-day guarantee period.
Limited Shop Warranty
Physical damage to devices(like exposure to extreme temperature, drops, crushing ), liquid damage, electrical damage (like improper grounding, contacts, etc), and damage caused by the installation or use of harmful software components (viruses, malware, spyware) in the 30-day guarantee period.
The You Broke It, LLC Limited Warranty is void if your device is physically tampered with or damaged during the warranty period. This includes, but is not limited to, cracked-screens, dents in the casing, internal damage not present at the time of the original repair, attempts to open or modify the device, charging your device with non-original charging cables, or any other action, whether accidental or intentional, that may cause our repair to fail.
Some of You Broke It, LLC’s services may void your manufacturer’s warranty. By accepting service from You Broke It, LLC, you acknowledge and agree that we are not responsible if your device’s warranty is void.
If your device fails or malfunctions within 60 days of receiving it, we will repair it again at no additional charge to you. The problem has to do with the original work order. If the problem is unrelated, you will be informed of the repair cost before proceeding with the work. Before we attempt the repair again to verify the validity of the claim, no refunds are given. If we cannot repair your device, we will issue a refund minus the repair attempt fee and return shipping. For more information, see the repair attempt fee section of our terms. If your device is eligible for warranty repair, you are responsible for shipping it back to us, and we will cover the return shipping costs.
Estimate and Repair Time
We take pride in the speed with which we complete repairs, but many of the factors that influence the length of your repair are beyond our control. As a result, we will make every effort to service your device as quickly as possible and in the order, it was received. Many of our repairs take between 1 and 48 hours to complete, but we cannot guarantee how long the service may take. Any references to service/ repair times on our website or in advertising material are our best estimates based on prior experience and are not intended to represent an exact time frame or offer any service time guarantees.
Replacement Parts Procedure
If a service requires parts, we will contact you and notify you of the need before ordering any parts. We’ll go over the part you’ll need, why it’s required, any associated costs, and an estimate for when it’ll arrive. Our estimate is the best guess and is not intended to guarantee arrival by a specific time because shipping times are beyond our control. We may require a non-refundable deposit of 50% of the cost of the ordered parts may/ will be required if you want to keep your device until the parts arrive. You Broke It, LLC will not use parts that have not been purchased by You Broke It, LLC. This is because we are unable to verify that the parts are functional and will fit your device correctly. Except as provided by the part manufacturer, any replacement parts not supplied by You Broke It, LLC are not covered by any warranty or guarantee. By providing your own parts, you acknowledge and agree that any work we perform is not covered by the You Broke It, LLC Limited Shop Warranty or any other explicit or implicit guarantee or assurance. You also agree to hold us harmless if your device is damaged due to faulty parts or other incompatibilities.
Repair Attempt Fee
Most devices that require motherboard repairs, data recovery, or have had previous repair attempts are subject to a repair attempt fee. If the repair is unsuccessful, data recovery is not possible, or the device was previously worked on before it arrived at our shop, a repair attempt fee of $40-$100 will be charged to cover the time spent working on your device.
We will ship your items according to the shipping instructions you provide when filling out your mail-in form. Any shipping damages are solely the customer’s responsibility if insurance is not requested, and Northridge Fix assumes no liability in the event of damages during shipping. Furthermore, devices that are not shipped in their original packaging are more likely to be damaged during shipping; if you send your device in a generic box, we will return it to you in the same generic box at your risk. If you’re providing your own shipping label, make sure to include insurance if you want it; we can’t provide insurance for labels that have already been purchased.
You Broke It, LLC makes no assurances about the security or safety of your information. While we take every precaution to ensure that the integrity of your data is not compromised, You Broke It, LLC cannot be held liable for any data lost as a result of our services.
if we are aware or believe that a procedure may result in data loss, we will inform you of the possibility, the data that may be affected, and the cost of backing up your data. We cannot, however, predict what will happen to your data in every situation due to the complex nature of electronic devices. Before you drop off at our shop or mail in your device for service, we strongly advise you to back up important files and documents.
Pickup time limit and storage
We will hold devices for up to 60 days after contacting you to pick up your device due to our limited storage capacity. If we have not heard from you after 60 days, we will consider your device abandoned, and You Broke It, LLC will have the right to sell it to recoup service costs, and parts used to repair it, or we will recycle it if it is no longer functional. We cannot guarantee that your equipment will not be discarded after the initial 60-day period, so it’s critical that you pick it up on time or make arrangements with You Broke It, LLC to store it until you can. You will be charged $40 per month for storage if you make arrangements to pick it up after 60 days.