Repair Intake Form
You Broke It , LLC
18 Common St Waterville Maine 04901

Terms & Conditions:

This warranty is specifically for defective parts that are not functioning. Accidental damage is not covered by the warranty. No returns or exchanges will be accepted from further damaged phones or broken screens.

DATA LOSS WAIVER       You Broke It, LLC, Inc. shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files due to pre-existing problems or diagnostics.

I understand that the technician will utilize every reasonable precaution to protect my data. I understand that INTENSIVE system diagnostics, repair of a crashed OS system, badly configured hardware, hardware problems/failures, or hard drive testing on a possible bad, faulty hard drive can “stress” the hard drive which can, in rare situations result in data damage, where the integrity of the data may become compromised and potentially irretrievable.  By signing this agreement, I release You Broke It, LLC from any and all damages that may result from the loss of data

I understand that You Broke It, LLC makes no warranty or guarantee as to the success of its attempts to repair /save my hard drive/recover data.  Furthermore, I release You Broke It, LLC from any liability for any data loss which may occur during, or as a result of, this procedure. I also release You Broke It, LLC, from any liability for any theft, loss, damage, or destruction to the drive and any other hardware delivered to You Broke It, LLC in connection with this Waiver.

ADDITIONAL PROBLEMS       You Broke It, LLC is not responsible for additional problems that are preexisting but not discovered by customers or issues that in rare cases occur during repair. Repair of additional issues will be at the customer’s expense, with approval.

REPAIR RISKS       Electronic repairs can be unpredictable. Your device may be beyond repair or permanently damaged and rendered useless during the repair process. Circuit board/ PCB components deteriorate over time and can fail unexpectedly, particularly in liquid damage devices where components and parts can short circuit, oxidize, corrode, and rust. Prying the screen off of devices with glued-on screens, such as iPads, allows access to internal components. During the prying process, screens are incredibly delicate and can crack or break. Although we have a lot of experience and the risk of the screen breaking is low, glass can break, and there are risks.

ABANDONED DEVICE LIABILITY WAIVER    All repaired / non-repaired devices must be picked up within 30 (thirty) days from the notification date. All charges must be paid before equipment will be returned to the owner. All the devices not claimed or not paid/picked up within  30  (thirty) days after we notify you that the requested service/diagnostics is complete You Broke It, LLCis held not responsible for the abandoned property and will treat your equipment as abandoned. You agree to hold You Broke It, LLC harmless for any damage or claim for the abandoned property. Any and all charges are still the customer’s responsibility. 

ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF ANY You Broke It, LLCACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED. 

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